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Privacy Policy

Privacy Policy

Thank you for choosing to be part of our community at _www.tradetrolly.com_(“Company“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected]

When you and more generally, use any of our services (the “Services “, which include the business finder services), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Your Consent

When you use our platforms and give your consent upon such access, you accept this privacy policy; in particular, when use the services offered on our website and digital platform or visit any of our offices and submit your data for official or non-official purposes.

What Personal Data do we collect?

We collect Personal Data about you when you use the services offered on our website and digital platform, including the following:

  1. Sign-up information: When you register to use the services offered on our digital platform – either as a business owner or client, we will collect the Personal Data necessary to on-board you; including your name, email address and mobile number. We may require you to provide additional, necessary personal details as you continue use our services.
  2. Transaction information: When you use our digital platform to pay for goods and services delivered to you from business owners, such as make purchases on our eCommerce shops, we collect information about the transaction, as well as other associated information, such as: the amount sent or received, amount paid for products or services, merchant information – including information about your device and geolocation.
  3. Participant Personal Data: When you use our services, we collect Personal Data about the other participants associated with the transaction, including your phone contacts so you can easily manage customers and to enable instant messaging (IM) during transaction. We collect Personal Data such as name and membership account information about the participants.
  4. Information from other sources: We may collect information from other sources, such as our social media platforms when you reach out to us to lodge a complaint about some our services. However, we will only ask for information relevant to the help required of us to you.
  5. Other information we collect related to your use of our website or Services: We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.
  6. When you apply for a job with us: We may request Personal Data about your education, employment and state of health. As part of your application, you will be asked to provide your express consent to our use of this information to assess your application and any monitoring activities which may be required of us under applicable laws as an employer.

We may also carry out verifications on all our business owners to confirm their businesses and locations (including reference, background and criminal record checks).

We may exchange your Personal Data with academic institutions, recruiters, health maintenance organizations, law enforcement agencies, referees and your previous employers.

Without your Personal Data, we may not be able to process your application for positions with us.

We do not collect the information of minors.

If you are under the age of 18, you are not eligible to use the service offered on our digital platform.

How Do We Retain Personal Data?

Personal Data collected from ‘you’, may be kept in an identifiable format only for as long as required for our business purposes, with specific reference to the service rendered to you, and to fulfil our legal or regulatory obligations. We may retain Personal Data for longer periods where legitimate business interests is needed, especially and for law purpose, regulatory or fraud monitoring or prevention. We will continue to use and disclose such Personal Data in accordance with this Privacy Policy.

What do we do with your Personal Data?

We collect your personal data to provide an efficient and secure customer or user experience. We process your information to:

  1. Provide services, including to:
    • Initiate a payment, for goods and services.
    • Authenticate your access to a membership account.
    • Communicate with you about your overdue invoices.
  2. Manage risk, fraud and abuse of our services and prevent you from fraud (by developing and adopting measures of verifying your identity)..
  3. Comply with our legal and regulatory obligations and to enforce the terms of our sites and services, including to comply with all applicable laws and regulations.
  4. Trail information breach and remediate such identified breaches.
  5. Resolve disputes and troubleshoot problems.
  6. With your consent:
    • Market products and services to you.
    • Use cookies to provide a targeted display, feature, service or offer to you.

We will not send unsolicited marketing communications to you by SMS or email if you have not opted in to receive them.

Additionally, you can withdraw your consent at any time and free of charge.

Sharing your Personal Data

We may share your Personal Data or other information about you with others for the following reasons:

  • With other companies that provide services to us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with services, verify your identity, assist in processing transactions, send you advertisements for our products and services, or provide customer support. Rest assured that we make double sure that these companies have compliant, legal measures in place to ensure the confidentiality of your Personal Data.
  • With other payment platforms: We may share Personal Data with other payment platforms that we have partnered with to only offer trade-trolly-related services, unless your consent extends to other uses. We may also share Personal Data to process transactions and keep your financial information up to date.
  • With the other parties to transactions when you use the services, such as other users and their service providers. This includes other users you are sending or receiving funds from and their service providers through us. The information might include:
    • Personal Data and account information necessary to facilitate the transaction; and
    • Personal Data to help other participant(s) resolve disputes and detect and prevent fraud.
  • Where permitted or required by law. We may share information about you with other parties for trade-trolly’s business purposes or as permitted or required by law, including:
    1. If we need to do so to comply with a court proceeding, other legal process or an applicable regulation.
    2. To law enforcement authorities or other government officials, or other third parties pursuant to a court order or other legal process or requirement applicable to trade-trolly or an affiliated entity.
    3. Where we reasonably believe that the disclosure is necessary or appropriate to prevent an imminent physical harm or financial loss, or in connection with an investigation of suspected (or actual) illegal activity.
    4. With credit agencies and data processors for credit reference checks and anti-fraud and compliance purposes – all in accordance to applicable data privacy regulations and laws.
    5. To investigate violations of or enforce a user agreement or other legal terms applicable to any service.
    6. To protect our property, services and legal rights.
    7. As reasonably and legally permitted, to facilitate a purchase or sale of all or part of trade-trolly business, or in the instance of some merger and acquisition.
    8. To support our audit, compliance, and corporate governance functions.
  • With your consent: We also will share your Personal Data and other information with your consent or direction.

How We Use Cookies

Cookies are small files placed on your browser that enable our web portal to identify your device as you view various pages. Like most websites, we use cookies to enable us track of your activity for the duration of a session. Our website uses encrypted session cookies which are always erased either after a predefined timeout period or once the user logs out of the platform. Session cookies do not collect information from your device. They will typically store data in the form of a session identification that does not personally identify you. Certain aspects of our website are only available through the use of cookies, so your use of our website may be limited or not possible if you choose to disable or decline cookies.

How Do We Handle Your Social Logins?

In Short:  If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

What Are Your Rights?

  1. Requests to Access, Rectify or Erase.
    1. Access Request: As permitted under law and applicable data privacy regulations, you have the right to ask us whether we hold any Personal Data relating to you and, if we do, to be provided with a copy of that Personal Data in electronic form, unless you want to receive it in another way (for example, a paper copy). In addition, you can ask us for information on how we use your Personal Data, who we share it with, how long we keep it, where it is stored, and other information to help you understand how we use it.
    2. Rectification Request: You have the right to ask us to correct your Personal Data (including by means of providing a supplementary statement) if it is inaccurate, or update outdated or incomplete Personal Data without undue delay. Where we cannot correct the Personal Data, we include a note on our files regarding your request to correct your Personal Data.
    3. Erasure Request: You have the right to ask us to erase your Personal Data if:
      1. it’s no longer necessary for the purpose(s) they were collected for.
      2. it has been unlawfully processed.
      3. it must be erased to comply with a regulation.
      4. You withdraw your consent for the processing of the Personal Data (and if this is the only basis on which we are processing your Personal Data).
      5. You are against it possession, provided there are no overriding legitimate grounds for continued processing, or
      6. You are against it processing for direct marketing purposes.

If an erasure request is received, we will also take reasonable steps to inform other data controllers processing the data so they can seek to erase links to or copies of your Personal Data. We may refuse to act on your request to erase your Personal Data if the processing of your Personal Data is necessary:

  1. To exercise our right of freedom of expression and information.
  2. To comply with relevant Nigerian laws.
  3. For the performance of a task carried out in the public interest or to exercise some official authority vested in us.
  • To establish, exercise or defend legal claims.

In these cases, we can restrict the processing instead of erasing your Personal Data if requested to do so by you.

  1. Requests to Object: You have the right to object at any time to the processing of your Personal Data if we process it based on our legitimate interests. This includes any so-called “profiling”. Our privacy notice informs you when we rely on legitimate interests to process your Personal Data. In these cases, we will stop processing your Personal Data unless we can demonstrate compelling legitimate reasons for continuing the processing. We may reject your request if the processing of your Personal Data is needed to establish, exercise or defend legal claims. You have the right to object at any time if we process your Personal Data for direct marketing purposes. You may also object at any time to profiling supporting our direct marketing. In such cases, we will stop processing your Personal Data when we receive your objection.
  2. Requests to Restrict: You have the right to ask us to restrict the processing of your Personal Data if:
    • You contest the accuracy of your Personal Data, and we are in the process of verifying the Personal Data we hold.
    • The processing is unlawful, and you do not want us to erase your Personal Data.
    • We no longer need your Personal Data for the original purpose(s) of processing, but you need them to establish, exercise or defend legal claims and you do not want us to delete the Personal Data as a result, or
    • You have objected to processing carried out because of our legitimate interests while we verify if our legitimate grounds override yours.

If processing is restricted, we may process your Personal Data (excepting for storage purposes), only:

  • If you have given us your consent.
  • For establishing, exercising or defending legal claims.
  • For protecting the rights of another natural or legal person, or
  • For reasons of important public interest as defined under the relevant Nigerian laws.

Once processing is restricted following your request, we will inform you before we lift the restriction.

  1. Requests for Portability: If our processing is performed by computer and is necessary to fulfil a contract with you, or is based on your consent, you have the right to:
    • Receive any Personal Data you have provided to us in a structured, commonly used and machine-readable electronic format.
    • Send your Personal Data to another organization or have us do so for you if it is technically feasible for us to do so.

If your request relates to a set of Personal Data that also concerns other individuals, we may restrict the transfer to only the portion relevant to you, unless you establish that you have also gotten their consent.

Even if you request the portability of your Personal Data, you retain your right to also request their erasure.

  1. Requests to Object to Automated Decisions: Generally, you have the right to object to any legal decision concerning you or which otherwise significantly affects you if this is based solely on the automated processing of your Personal Data. This includes automated decisions based on profiling. In such instance, you may undertake a legal process to prevent or advance your rights.

Otherwise, we may refuse your request regarding such automated decisions where:

  • Necessary to enter into a contract with you, or for the performance of your contract with us.
  • Permitted by regulations, or
  • Based on your explicit consent.

Our actions on the automated processing involving your sensitive Personal Data (where you have given your explicit consent or the processing is necessary for reasons of substantial public interest), are in complete compliance with the relevant laws.

How Do We Protect Your Personal Data?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, as well as information access authorization controls. While we are dedicated to securing our systems and services, please note that you are responsible for securing and maintaining the privacy of your password(s) and account/profile registration information and verifying that the Personal Data we maintain of you is accurate and current.

We will inform you of any breaches which may affect your Personal Data.

Violation and Timeframe for Remedy

In the case of violation of this policy, our Data Officer shall within 5 days redress the violation. Where the violation pertains to the disclosure of your Personal Data without your consent, such information shall be withheld immediately, and confirmation of the retraction sent to the you within 48 business hours of the redress.

Control For DO-NOT-TRACK Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do We Make Update to This Notice?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected]